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  1. Introduction

    2. Welcome to SOULWOOD. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

  2. General Use

    3. You agree to use this website for lawful purposes only
    You must not misuse, copy, or exploit any content without permission
    We reserve the right to refuse service or cancel orders at our discretion

  3. Products & Descriptions

    4. All products are handcrafted wooden items and may have natural variations in color, grain, and finish
    Product images are for reference only; actual products may slightly differ
    We strive for accuracy but do not guarantee that descriptions are error-free

  4. Pricing & Availability

    5. All prices are listed in INR (₹)
    Prices may change without prior notice
    Product availability is subject to change

  5. Orders & Acceptance

    6. Placing an order does not guarantee acceptance
    Orders are confirmed only after successful payment or confirmation (for COD)
    We reserve the right to cancel orders due to errors, fraud suspicion, or unavailability

  6. Customized Orders

    7. SOULWOOD specializes in custom-made products based on customer specifications
    Customers are responsible for providing accurate customization details
    Once confirmed and production has begun, custom orders cannot be modified or cancelled
    Minor variations may occur due to the handcrafted nature of the product

  7. Payments

    8. We accept payments through secure third-party payment providers
    We do not store your card or payment credentials
    In case of payment failure, the order will not be processed

  8. Shipping & Delivery

    9. Orders are delivered within India through third-party courier services
    Delivery timelines are estimates and may vary
    Delays caused by courier services or external factors are not under our control

  9. Returns & Refunds

    10. Returns and refunds are governed by our Refund & Cancellation Policy
    Customized products are generally non-returnable unless damaged or defective

  10. User Responsibilities

    11. You must provide accurate contact and delivery details
    SOULWOOD is not responsible for failed deliveries due to incorrect information
    Additional charges may apply for re-delivery

  11. Intellectual Property

    12. All content on this website (images, designs, text) belongs to SOULWOOD
    Unauthorized use or reproduction is strictly prohibited

  12. Limitation of Liability

    13. SOULWOOD shall not be liable for indirect, incidental, or consequential damages
    Our liability is limited to the value of the purchased product

  13. External Links

    14. Our website may contain links to third-party websites
    We are not responsible for their content or practices

  14. International Orders

    15. Website orders are currently limited to India
    International/custom orders may be handled separately through direct communication

  15. Changes to Terms

    16. We reserve the right to update these Terms & Conditions at any time
    Continued use of the website implies acceptance of updated terms

  16. Contact Information

    17. For any questions:
    Email: [email protected]
    Phone/WhatsApp: will update later

We may revise these terms at any time without notice.

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