At SOULWOOD, we ensure that every product is carefully prepared and delivered with attention to quality and safety. As many of our products are handcrafted and customized, delivery timelines may vary.

Standard products: 2–4 business days
Customized / made-to-order products: 5–10 business days (or more depending on complexity)
👉 Processing time refers to the time required to prepare the product before shipping.

Once shipped, orders are typically delivered within 3–7 business days depending on the location
Delivery timelines may vary based on courier service and destination

We currently deliver within India only through our website
However, we may accept international/custom orders through direct communication

Shipping charges (if applicable) will be displayed at checkout
Additional charges may apply for remote or hard-to-reach locations

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email
Customers can use the tracking information to monitor delivery status

Delivery timelines are estimates and may be affected by:
Courier delays
Weather conditions
Operational issues
SOULWOOD is not responsible for delays caused by third-party logistics providers.

Customers must provide accurate shipping details
If delivery fails due to incorrect information:
Re-shipping charges may apply
If the package appears damaged at delivery, customers should:
Refuse acceptance or
Record clear video/photo proof immediately

If your order arrives damaged, report within 24–48 hours with proof
Issues will be handled as per our Refund & Cancellation Policy

International orders are not processed through the website
Customers outside India may contact us directly for custom shipping arrangements

For shipping-related queries:
Email: [email protected]
Phone/WhatsApp: will update later