Welcome to SOULWOOD, a brand specializing in handcrafted and customized wooden furniture and home decor products. We are committed to protecting your personal information and ensuring transparency in how your data is collected, used, and safeguarded.
This Privacy Policy applies to all users who access our website, place orders, or contact us for custom or international inquiries.

We collect the following categories of information:
2.1 Personal Identification Data
Full name
Phone number
Email address
Shipping and billing address
2.2 Order & Transaction Data
Products purchased (including customized items)
Order history and value
Payment method (processed securely via third-party providers; we do not store payment credentials)
2.3 Customization Data
For made-to-order products, we may collect:
Size and dimension requirements
Design preferences
Material or finish selection
Reference images, sketches, or notes
Special instructions provided by the customer
2.4 Technical Data
IP address
Device type and operating system
Browser type and version
2.5 Usage & Interaction Data
Pages visited
Time spent on product pages
Interaction with products and features
2.6 Communication & Marketing Data
Preferences for receiving updates via WhatsApp, SMS, or email
Customer support interactions
User preferences related to communication channels, language, and device/platform settings (including mobile platforms such as iOS or Android), where applicable

We use your data for the following purposes:
To process and fulfill orders
To design and manufacture customized products based on your specifications
To coordinate delivery and logistics
To communicate order updates and provide customer support
To improve our website, products, and services
To detect and prevent fraud or misuse
To send promotional or marketing communications (only with your consent)

We process your personal data based on:
Contractual Necessity – to fulfill your orders
Consent – for marketing communications
Legitimate Interest – to improve services and ensure security
Legal Obligations – for tax, accounting, and compliance

We share your information only when necessary:
Payment Service Providers – to securely process transactions
Courier & Delivery Partners – to deliver your orders
Internal Production / Craft Teams – for custom product fulfillment
Service Providers – for website functionality and analytics
We do not sell, rent, or trade your personal data.

We retain your data only as long as necessary:
Order and transaction data: up to 5 years
Customization details: as required for production and records
Customer support records: 6–12 months
Marketing data: until you opt out

We implement appropriate measures including:
SSL (Secure Socket Layer) encryption
Secure third-party payment processing
Restricted access to personal data
While we take reasonable precautions, no system is completely secure.

You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
You can contact us to exercise these rights.

We use cookies to:
Ensure website functionality
Analyze performance and traffic
Improve user experience
You can manage cookies through your browser settings.

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

While our website currently processes orders within India, we may respond to international inquiries or custom requests through direct communication. Any data shared in such cases will be handled in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. Updates will be posted on this page.

For any questions or requests:
Email: [email protected]
Phone/WhatsApp: will update later